Facts about METRO. As for additional funding for bus stop improvements, Lambert said they've also made a request through the Houston-Galveston Area Council's Call for Projects. Likewise, METRO may close the complaint if a complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint. Metro CEO Tom Lambert said they're focusing on stops where riders are having the most difficulties. After an investigation is completed, METRO will make a final decision and issue one of the following letters to the complainant based on the investigation findings: A person may also file a complaint directly with the Federal Transit Administration’s Office of Civil Rights at: That includes walking, driving, cycling, taking the bus, and occasionally flying. The transit agency says it’s reviewed hundreds of stops to see which ones need the most help. Some of the stops that have already been improved include Fuqua and Fondren as well as Beechnut and Synott. HOUSTON – Every year more than 17,000 passengers depend on METROLift for more than 2 million rides. Due to COVID-19, our Customer Service hours of operation are temporarily 8 a.m. to 5 p.m., daily. When factoring in bonuses and additional compensation, a Bus Operator at Houston Metro can expect to make an average total pay of $40,510 . Houston Public Media is supported with your gifts to the Houston Public Media Foundation and is licensed to the University of Houston, , City Council Sets New Rules Aimed At Creating Walkable, Transit-Friendly Streets, METRO CEO Discusses Challenges Of Operating Transit Service During A Pandemic, Thursday’s Houston Matters: City Cancels The State GOP Convention, And Examining Work Practices At Drug Rehab Facilities (July 9, 2020), Friday’s Houston Matters: How The Fight For Racial Equality Intersects With LGBTQ Rights (June 26, 2020), How To Get A COVID-19 Vaccine In The Houston Area — If You Qualify, And If It’s Available, At Least 4 Texans Charged With Storming U.S. Capitol, One-Third Of COVID-19 Deaths In Texas Are Due To Racial Health Disparities, The Challenges of COVID-19 Vaccine Availability, Despite The Pandemic, Transit Service In East Harris County Reaches Major Ridership Goal, New Plan Looks At Ways to Make Cycling Safer In Houston's East End, New Houston 'Vision Zero' Plan Aims To End Traffic Deaths By 2030, New Bike Trail Will Highlight Nature Areas Along Houston's Sims Bayou. >> Help & Contacts. Comment & Complaint Form Transit Court Serving You. Free interview details posted anonymously by Houston Metro interview candidates. Discrimination complaint; Unsafe food handling; Septic or sewer problem; Other problems or complaints ; Do more online; Metro Trip Planner; Parcel viewer property information; Jail inmate lookup; More tasks; Services. ADA Compliance Officer Pathetic bus service from Metro Bus Friday 15/11/2019 the 05h45 bus did not pitch at all. "We have a very good foundation in place now and we have contract capacity in place now," said Lambert. 1200 New Jersey Ave., S.E. Any person who believes that METRO has discriminated against them based on their disability may file an ADA complaint, directly or through an authorized representative, by completing and submitting METRO’s ADA Complaint Form. It could be a lift to the grocery store, a ride to the doctor or a trip to the mall. See reviews, photos, directions, phone numbers and more for Metro Bus Houston Tx locations in Houston, TX. 1900 Main Street Contact us by phone at 713-635-4000 Submit your comments online or call us. Cons. Houston streets are about to get a little more crowded as Metro is bringing back an articulated bus fleet. And when they arrive a few minutes before the arrival time, they don’t wait until the arrival time, they pull off and leave you. Disability complaints alleging discrimination in programs, services or activities may be filed pursuant to the following procedures. Customer Complaint Process Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Find 2 listings related to Metro Bus Houston Tx in Houston on YP.com. Find 3 listings related to Houston Metro Bus Company in Houston on YP.com. Unfair treatment to the riders indeed. Paying the $1.25 fare with your METRO Q® Fare Card, METRO Day Pass, or METRO Money, earns you free transfers in any direction for up to three hours. Washington, DC 20590. The METRO has 96 Bus routes in Houston with 8948 Bus stops. METRO may contact the complainant if more information is needed to resolve the complaint. Bus Local Bus. The bus driver suddenly stopped, causing you to fall and become injured. Excuse from the bus driver on Monday " there was no bus for him to drive. " While the bus driver acknowledged her action resulting in your fall, we don’t know if she created an Incident Report. Animals & pets; Arts … Transportation METRO Houston Injects $3 Million To Make Bus Stops More Accessible For Disabled Riders. 73 talking about this. The transit agency says it’s reviewed hundreds of stops to … The complaints about the Houston Metro Bus service are exactly the same complaints users had about LACMTA bus service. View Metro … It looks like your browser does not have JavaScript enabled. According to court documents, on Nov. 3, 2015, Garza says he was driving his car northbound on Gulf Freeway while Leo Orville was driving a Metro bus eastbound on South Lockwood Street. Each agency will update its pages with current information. Their Bus routes cover an area from the Grand Parkway Pr stop to the Baytown Pr stop and from the Conroe Pr stop to the Sh6 Missouri Cty Pr stop. Please turn on JavaScript and try again. Call Customer Relations at 202-637-1328. However, several years ago, major changes were made to the bus component and the bus is actually a lot better these day, and I one who despises buses, I have to say the MTA buses in LA can, at times, be somewhat workable. Weekends, Closed 713-635-4000 Lost & Found 1900 Main St. Houston, Texas 77002 Monday - Friday, 8 a.m.-5 p.m. 8 a.m.-5 p.m., … How To File A Complaint. Federal Transit Administration (FTA) Today 19/11/2019 exactly the same thing happens.1.5/5(88) The complainant will have ten (10) business days from the date of contact to send the requested information to METRO. Within ten (10) business days of receiving an ADA complaint, METRO will review the submitted information and send the complainant an acknowledgment (letter or email) informing them whether the complaint will be investigated as an ADA complaint. While many of those stops have shelters and benches, some pose a challenge for disabled riders because of broken or non-existent sidewalks. Human Resources Department METRO may choose to close the complaint if the requested information is not provided by the complainant within the ten (10) business days. Those stops are in the southwest portion of METRO's service area where there's a large population that depends on transit. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. In 1978, Houston-area voters created Metro and approved a one-cent sales tax to support its operations. Welcome to the METRO Houston Facebook page. The buses are always LATE, especially 82, 65, and 161. Houston METRO, Houston, Texas. Pay is very low, about $17 after training, top pay is only $22. Bus riders complain about Metro route changes Bus riders encounter route changesMetro explains reasons behind new rides to work Due to COVID-19, our Customer Service hours of operation are temporarily 8 a.m. to 5 p.m., daily. The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF) Revolving door philosophy, they don't care how many people quit as long as they got new people coming in. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. 2 Houston Metro Bus Driver interview questions and 2 interview reviews. Before she became transportation reporter in 2011, Gail hosted weekend programs for Houston Public Media. She's also covered courts in... Get highlights, trending news and behind-the-scenes insights from Houston Public Media delivered to your inbox each week. … Bus Operator salaries at Houston Metro can range from $34,385 - $46,766. The Metropolitan Transit Authority of Harris County (METRO) will investigate all complaints from individuals alleging discrimination in METRO’s programs, services or activities, under the American with Disabilities Act of 1990 (ADA). >> Use Metro’s Interactive Estimated Ridership Stats to view Monthly Ridership stats, Line Level trends, and Historical information. Last year, Metro went back to the drawing board, scrapping its 80-route bus program and launching a major redesign, then adding even more late-night … Any person who believes that METRO has discriminated against them based on their disability may file an ADA complaint, directly or through an authorized representative, by completing and submitting METRO’s ADA Complaint Form. With nearly 1,400 employees, the department transports about 36,000 students to and from school daily, using of fleet of about 1,000 buses that travel more than 86,000 miles per day and approximately 15 million miles annually. All Departments ; Committees & Subcommittees ... Metro has adjusted service in response to COVID-19 and face coverings are required on all buses and trains. However, the appeals court upheld the trial court’s decision to dismiss Metro’s plea and affirmed the trial court’s order. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. Welcome to the METRO Houston Facebook page. Contact us by phone at 713-635-4000 Submit your comments online or call us. This report is normally required of bus drivers when a passenger is injured. Lambert said they're working with the City of Houston in the effort and they hope to form similar partnerships with Harris County and other entities. From early-morning interviews with commuters to walks through muddy construction sites, Gail covers all aspects of getting around Houston. This estimate is based upon 6 Houston Metro Bus Operator salary report(s) provided by employees or estimated based upon statistical methods. 20K likes. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. East Building Local service runs mostly on city streets, stopping at every other corner along its route. Had to take 05h40 bus to Ontdekkers and walk all the way down to Gordon Road. Houston, Texas 77002, Email: Karen.Kauffman@ridemetro.org The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF), Metropolitan Transit Authority of Harris County (METRO) Attention: Karen Kauffman, Chief Human Resources Officer Office of Civil Rights "We basically put together a priority strategy based upon particular ridership, the disabilities of our riders, the economic status of our riders, what should be our priorities going forward.". That includes things like sidewalk repairs and new curb ramps. Comments, Compliments & Complaints Monday - Friday, 8 a.m.-5 p.m. Management is terrible, they treat drivers bad from day one. Search metro.net, The Source, and El Pasajero COVID-19: Metro has adjusted service in response to COVID-19 and face coverings are required on all buses and trains. They don't care about their people. 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